No refunds
A no refund policy says that once a customer has paid, they cannot get their money back, for example because they changed their mind. It is legal in many cases if the customer sees it before buying, but it cannot override consumer rights such as refunds for faulty goods or legal cooling-off periods.
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Sample No refunds clauses
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Ecomax, Inc (EMAX)No Refunds: The Buyer will be assumed to have accepted the Goods unconditionally unless a claim that a Good is defective is made within 15 days from the date of delivery. Buyer Initial Here _________
No refunds will be issued. With termination, all investment products replicating the associated INDEX must also be terminated.
- Due to the nature of the software development business, both parties agree that there will be no refunds after signing the “system delivery list”.
All Service Fees are non-refundable, no refunds or credits for partial months of this Subscription, downgrades, or refunds for unused Services are permitted.
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NOV Inc. (NOV)After the Benefit Commencement Date, Insurer will be responsible for the processing and administration the Annuitants’ benefits and no refunds will be made for any lump sum elections by an Annuitant made after the Benefit Commencement Date.
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TELKONET INC (TKOI)Interest Rate: The interest rate shall be 6% per annum with no refunds in case of conversion.
There will be no refunds. No shares shall be sold by the selling securityholders until an aggregate of 888,883 shares offered by the Company has been purchased further to this Offering Circular, and the transfer agent of the Company will be instructed as such.
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First Person Ltd.No Refunds. Except as otherwise provided for herein, there are no refunds of any fees or other amounts paid by you or your Members in connection with the Services.
There are no refunds or credits on printing and distributing marketing collateral.
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Blockstack PBCFor the avoidance of doubt, save as provided for in this Contract or in the sole discretion of Astelios Limited, no refunds or rebates shall be payable to the Client.
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EPWK Holdings Ltd.No refunds or other assignments can be reassigned if the member has not submitted the manuscript or has not found the right person.
Broker Disclaimer. Except as otherwise provided by this Agreement, all sales are final and there are no refunds. Earnings and traffic may decline due to Google updates, increased competition, mismanagement by the Buyer, or other factors. The Parties agree that Broker makes no guarantees or warranties, written or implied, of the future performance of the Assets. Buyer specifically agrees and acknowledges that it assumes all risk in this purchase.
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VV Markets LLCALL SALES ARE FINAL; NO REFUNDS OR EXCHANGES.
The Company recognizes revenue related to the delivery of hardware at a point in time when the hardware has been accepted by the customer and the Company has a present right for payment and no refunds are permitted.
However, FERC specifically provided that no refunds are due on our Utility Member rates and our transmission service rates prior to March 26, 2020. FERC did not impose any civil penalties on us.
What does no refunds mean?
“No refunds” means the seller will not give the customer’s money back after a purchase, whether the customer changed their mind, no longer needs the item or simply did not use it. “No refunds will be issued” on a ticket, invoice or website says the same thing: the sale is final.
A no refund policy does not mean the seller can deliver nothing or sell a broken product. It covers change-of-mind refunds. Faulty goods, services that were never provided and legal cancellation rights are a different matter, and in the US, the EU and the UK, a no refunds sign cannot take those rights away.
Is a no refund policy legal?
In many places, yes, as long as the customer is told before paying and the policy does not override rights the law gives them:
- United States: in California, a store that gives less than a full refund, credit or exchange within 7 days must post its policy. If it does not, the buyer can return the item within 30 days and get the purchase price back (Civil Code § 1723). The FTC Cooling-Off Rule gives buyers until midnight of the third business day to cancel sales of $25 or more made at their home, or $130 or more at temporary locations, and implied warranties still cover defective goods unless they are validly disclaimed.
- European Union: consumers buying online or away from business premises have a 14-day right of withdrawal under the Consumer Rights Directive (2011/83/EU), with exceptions such as custom-made goods, perishables, sealed hygiene items and digital content the buyer chose to start downloading. Faulty goods must be repaired, replaced or refunded regardless of the store’s policy.
- United Kingdom: the Consumer Rights Act 2015 gives a 30-day right to reject faulty goods, and the Consumer Contracts Regulations 2013 give a 14-day cancellation period for online purchases.
- Business-to-business: between companies, a no refunds clause is usually enforceable, though in the UK and Germany standard terms must still be reasonable.
No refund vs. no return vs. all sales final
| Policy | What the customer can do |
|---|---|
| No refunds | Cannot get money back, but may be offered an exchange or store credit |
| No returns | Cannot return the item at all |
| All sales final | No returns, no refunds, no exchanges |
| No refunds, no exchanges | Same as all sales final |
| Non-refundable deposit | Loses the deposit if they cancel, but the rest of the price may be refundable, depending on the deposit and cancellation policy |
No refund policy examples
- Online store: “All sales are final. We do not offer refunds or exchanges unless an item arrives damaged or defective. Please contact us within 7 days of delivery in that case.”
- Digital products: “Because our courses and downloads are delivered immediately, all purchases are non-refundable once access has been granted.”
- Services: “Fees for services already performed are non-refundable. You can cancel future sessions with 48 hours’ notice.”
- Events: “Tickets are non-refundable and non-transferable. If the event is cancelled, you will receive a full refund.”
- Subscriptions: “You can cancel at any time. Cancellation takes effect at the end of the current billing period, and payments already made are not refunded.”
No refund policy template
No refund policy
All purchases from [Business name] are final. We do not issue refunds for change of mind, unused services or partial use. If a product arrives damaged or defective, or a service is not provided as described, contact us at [email] within [7] days and we will repair, replace or refund it. This policy does not affect any rights you have under applicable consumer law.
Show the policy before payment: on the product page, at checkout and on the receipt. A policy the customer only sees afterwards is hard to enforce.
No refunds clause example
Sample clause: No refunds
Add this clause to a contract, send it and get it signed in fynk.
Use it in fynk for freeHow to keep refund terms the same in every contract
Refund terms are often edited by sales on each deal, and a single “refundable on request” can cost real money. In fynk, the no refunds clause and the cancellation period are fixed parts of your sales and subscription templates, so the approved wording goes into every order form. When a customer sends its own paper, AI Review checks it against your playbook and flags a refund right or a cancellation window you do not offer.
Which contracts contain a no refunds clause?
SaaS and cloud agreements, subscription terms, event and ticket terms, course and membership terms, retainers, and equipment and vehicle leases. These free templates already include one:
Free templates with this clause
- Cloud services agreement template Once placed, an order is non-cancelable and the sums paid are nonrefundable, except as the agreement or the order provides. Use template
- Financial advisory agreement template The company pays a non-refundable retainer when the agreement is signed, before any success fee. Use template
- Vehicle lease agreement template All deposits, fees and fixed rental paid under the lease are non-refundable. Use template
Related clauses
- Refundable deposit A refundable deposit is money paid in advance to secure a booking, rental, purchase or service that is returned, fully or partly, if the agreed conditions are met. The contract says when it is refunded, what can be deducted and how fast it must be paid back.
- Upfront payment An upfront payment is money the customer pays before the work starts or the goods are delivered, either the full price or a share of it. It covers the supplier's setup costs and shows the customer is committed, and the contract should say whether it is refundable.
- Warranty disclaimer A warranty disclaimer is a contractual provision that denies or limits any guarantees provided by the seller regarding the quality, condition, or performance of a product or service. This clause aims to protect the seller from liability and assure the buyer that any use of the product is at their own risk, often requiring the buyer to acknowledge this understanding.
- Forfeiture of deposit A forfeiture of deposit clause stipulates that if a party fails to fulfill its contractual obligations, any deposit made will be forfeited as compensation to the other party. This clause acts as a financial deterrent, ensuring compliance and providing a remedy for breach of contract.
Frequently asked questions
Yes, for change of mind, if its policy was clear before the purchase. It usually cannot refuse a refund for faulty goods, services that were not provided, or purchases covered by a legal cancellation period.
It means the seller will not give your money back once you have paid. You may still have legal rights if the product is defective or the service was never delivered.
State that sales are final, say what is excluded (such as damaged or defective items), give a contact and a deadline for those cases, add that the policy does not affect legal rights, and show it before checkout.
You can ask your card issuer for a chargeback if the seller did not deliver, delivered something materially different or charged you wrongly. A no refund policy does not stop that, but a dispute over simple change of mind usually fails.
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