Vendor Service Agreement
This Service Agreement (“Agreement”) is entered into effective this (the “Effective Date”), by and between , a corporation with its headquarters at (“Client”) and (the “Vendor”), whose address is , referred to in this Agreement separately as a “Party” or collectively as the “Parties”.
Witnesseth:
WHEREAS, Client desires Vendor to provide services as mutually agreed upon by the Parties as more fully set forth in Exhibit “A” attached hereto and incorporated herein by reference (the “Services”); and
WHEREAS, Vendor is experienced in all facets of the Services and is agreeable to providing such Services for Client.
NOW, THEREFORE, in consideration of the mutual promises contained herein and subject to all terms and conditions hereof, Client and Vendor agree as follows:
Scope of Vendor's Authority.
Client authorizes Vendor to provide the Services specified on Exhibit “A” attached hereto and incorporated herein by reference. Vendor shall not commence said Services without the authorization of Client.
Fees and Charges.
In consideration of the Services performed by Vendor, Client agrees to pay Vendor the service fees and other charges as specified on Exhibit “B” attached hereto and incorporated herein by reference within 0 days from the later of i) the date of receipt of invoice at the following listed address or ii) upon acceptance of the Services as being satisfactory to Client. All invoices must be sent to Client at the following address:
Attn: Accounts Payable
Term and Termination.
The Initial Term of this Agreement is up to 0 years, beginning on the Effective Date and ending on . This Agreement will automatically renew for another 0 years on each following the Effective Date (the "Renewal Term"), unless otherwise terminated in accordance with the provisions of this section.
Either Party may terminate this Agreement, with or without cause, by giving the other Party 0 days prior written notice of termination using the notice procedure described in Section 11. below.
This Agreement may be terminated by either Party by providing written notice of "Immediate Termination" to the other Party in any of the following circumstances:
if a Party fails to pay any amount owed to the other Party under this Agreement within 0 days after receipt of written "Late Notice" demanding payment; or
if a Party fails to cure a breach of a material provision of this Agreement, other than non-payment of any amount owed to the other Party hereunder, within 0 days0 days after receipt of written notice demanding cure.
This Agreement will be terminated immediately by Client in any of the following circumstances:
If Vendor becomes the subject of an insolvency or bankruptcy proceeding or makes an assignment of all or substantially all of its assets for the benefit of its creditors;
If Vendor has not provided any Services to Client during the previous calendar year.
Upon termination of this Agreement, Vendor shall return to Client all originals and copies of documents provided by Client for purposes of this Agreement.
Representations of Vendor.
Vendor represents and warrants as follows:
It will comply with all applicable laws, rules and regulations governing the provision of Services and the performance of its duties under this Agreement.
It is duly authorized and licensed to perform the Services and its duties hereunder in each jurisdiction in which it will act.
Insurance.
Vendor agrees to maintain in effect insurance coverage with reputable insurance companies covering worker's compensation and employer liability (or other reasonable equivalent, as solely determined by Client's Risk Management Department, such as excess employer's indemnity insurance or excess worker's compensation) excess insurance, auto liability, commercial general liability, including product liability/completed operations, all with such limits as are sufficient to protect Vendor and Client from the liabilities insured against by such coverage. Vendor's insurance described herein shall be primary and not contributory with Client's insurance with respect to obligations resulting from the negligence of Vendor.
Vendor shall have the following minimum requirements on their Certificate of Insurance.
General Liability
General Aggregate
Products/Completed Operations
And/or Professional Liability (if applicable)
Each Occurrence
Automobile Liability
Combined Single Limit
Workers Compensation Statutory
Employers' Liability
Each Accident
Policy Limit
Each Employee
is to be listed as an Additional Insured on General Liability and Auto policies. A 0 days notice of cancellation is also required. reserves the right to modify these requirements as deemed necessary for the risk presented to .
The certificate holder address should read as follows:
Attn: Risk Management
Indemnification.
Each Party shall indemnify and hold harmless the other Party and all of its directors, officers, employees and agents (the "Indemnitees") from and against any claims, losses, damages, liens, judgments, awards, penalties or other costs or expenses (including, but not limited to, any reasonable attorneys' fees), and defend, at such Party's cost, each Indemnitee against any threatened, pending or initiated claim, action, litigation, suit, arbitration, mediation or proceeding, arising out of or connected with a violation of law by such Party, a breach of such Party's obligations under this Agreement, or any negligence or willful misconduct by any employee, agent, contractor or other representative of such Party. Parties shall notify each other as soon as reasonably practicable of any such claim, action, litigation, suit, arbitration, mediation or proceeding and provide the other Party with reasonable assistance in the defense thereof; provided that such delay or failure to deliver any such notice shall not relieve either Party's obligations under this provision except to the extent such delay or failure materially prejudices either Party's obligations hereunder.
Termination of this Agreement shall not relieve either Party of its respective obligations of indemnification under this section.
Confidentiality.
Vendor acknowledges that its employees and other representatives will be exposed to confidential and proprietary information of Client during the ordinary course of providing the services contemplated by this Agreement. Vendor agrees to use its best efforts and to cause its employees and other representatives to use the same degree of care to maintain the confidentiality of such information as it would and/or does with respect to its own proprietary and confidential business information. Vendor agrees to refrain from disclosing any part of Client's confidential and proprietary information to a third party. Vendor further agrees not to use any confidential and proprietary business information of Client for any purpose other than the performance of the Services described hereunder.
Audit.
Vendor shall keep accurate books of account and records covering all transactions involving the products and/or services provided by Vendor. Client, or its authorized representatives, shall have the right, during normal business hours, to examine such books and records to the extent necessary to determine Vendor's compliance with the supply of the products and/or services under this Agreement. All such books and records shall be kept available during the term of business relationship and for at least 0 years after their creation.
No Gratuities.
Neither Party will offer or provide to the employees, agents or other representatives of the other Party any favors, gratuities, gifts, payments, or anything of value, whether or not in an attempt to influence such person's administration of the provisions of Agreement or to otherwise gain unfair advantage individually and/or relative to competing suppliers/vendors.
Additionally, each Party will immediately report to the other Party any requests made for favors, gratuities, gifts, payments, or anything of value by employees, agents or other representatives of such Party and will cooperate with respect to any inquiry or investigation being conducted related to such activities or alleged activities. Client has established its with the toll-free number of to report any unethical conduct.
Amendment and Waiver.
This Agreement and the Exhibits attached hereto contain the entire agreement between the Parties with respect to the subject matter hereof and shall not be amended except in a writing duly signed by both Parties to this Agreement.
The failure of either Party to insist upon strict adherence to any term or condition of this Agreement on any occasion shall not constitute a waiver of such Party's rights to insist upon strict adherence to such term or provision on a subsequent occasion. Any of the terms or provisions of this Agreement may be waived at any time, and from time to time, in writing by the Party entitled to the benefit thereof without impairing or diminishing any other term or provision hereof. Waiver by either Party of a breach of any term or provision of this Agreement shall not operate as or be construed as a waiver of any subsequent breach.
Notice.
All notices, requests and other communications ("Notices") required or permitted to be given under this Agreement shall be given in writing and shall be deemed duly delivered if delivered personally with receipt acknowledged, if delivered by an overnight delivery service such as UPS or FedEx, or by United States registered or certified first class mail, postage paid, return receipt requested, addressed to the Parties at the following addresses, or such other address as any Party may specify hereinafter by giving notice to the other Party in accordance with the procedure outlined in this section:
If to Client:
Attn:
Telephone:
If to Vendor:
Telephone:
Notices shall be deemed duly received on the date of confirmed delivery.
Assignment.
Except for merger, sale or acquisition of Client, neither Party may assign its rights and obligations under this Agreement without the prior written consent of the other Party. All representations, covenants and warranties of this Agreement shall be binding upon and inure to the benefit of the Parties and their respective successor or permitted assigns. Nothing in this Agreement is intended or shall be construed to confer upon or give to any person or entity other than Client and Vendor any right, remedy or claim hereunder.
Severability.
If any provision of this Agreement shall be declared invalid or unenforceable, the remainder of this Agreement shall not be affected thereby and shall remain in full force and effect.
Dispute Resolution.
If a dispute arises from or relates to transactions between the Parties, the Parties shall endeavor to settle the dispute first through direct discussions and negotiations. If the dispute cannot be settled through direct discussions, the Parties shall endeavor to settle the dispute by mediation under the Mediation Rules of the American Arbitration Association before recourse to the arbitration procedures contained in this Agreement. If a dispute has not been resolved within 0 days after the written notice beginning the mediation process (or a longer period, if the Parties agree to extend the mediation), the mediation shall terminate and the dispute shall be settled by binding arbitration in , or such other location as agreed upon by the Parties. The arbitration will be conducted in accordance with the procedures in this document and the Rules of the Arbitration Association in effect on the date of the engagement letter, or such other rules and procedures as the Parties may designate by mutual agreement. In the event of a conflict, the provisions of this document will control.
The arbitration shall be conducted by a single arbitrator as agreed upon by the Parties. If the Parties cannot agree on a single arbitrator, the arbitration will be conducted before a panel of three arbitrators, one selected by each Party and the third arbitrator selected by the Parties' two arbitrators from a panel provided by the Arbitration Association. Any issue concerning the extent to which any dispute is subject to arbitration, or concerning the applicability, interpretation, or enforceability of these procedures, including any contention that all or part of these procedures are invalid or unenforceable, shall be governed by the agreement between the Parties and the Federal Arbitration Act and resolved by the arbitrators. No potential arbitrator shall be appointed unless he or she has agreed in writing to abide and be bound by these procedures.
The individual arbitrator or the arbitration panel shall have no power to award non-monetary or equitable relief of any sort. The arbitrator/panel shall also have no power to award (a) damages inconsistent with any applicable agreement between the Parties or (b) punitive damages or any other damages not measured by the prevailing Party's actual damages; and the Parties expressly waive their right to obtain such damages in arbitration or in any other forum. In no event, even if any other portion of these provisions is held to be invalid or unenforceable, shall the arbitrator/panel have power to make an award or impose a remedy that could not be made or imposed by a court deciding the matter in the same jurisdiction.
Discovery shall be permitted in connection with the arbitration only to the extent, if any, expressly authorized by the arbitration panel upon a showing of substantial need by the Party seeking discovery.
All aspects of the arbitration shall be treated as confidential. The Parties and the arbitrator/panel may disclose the existence, content or results of the arbitration only as provided in the Rules or by the Parties. Before making any such disclosure, a Party shall give written notice to all other Parties and shall afford such Parties a reasonable opportunity to protect their interests.
The result of the arbitration will be binding on the Parties, and judgment on the arbitration award may be entered in any court having jurisdiction. The prevailing Party in any dispute that is resolved by this dispute resolution process shall be entitled to recover from the other Party reasonable attorneys' fees, costs and expenses incurred by the prevailing Party in connection with such dispute resolution process.
15. Jurisdiction and Venue.
The provision for products and/or services between the Parties will be deemed to have been made and will be construed and interpreted in accordance with the laws of the State of . If any matters in dispute are required to be settled by litigation, such trials will be decided by a judge. The Parties waive trial by jury in any such actions and confirm that this waiver is a material indictment too their business transactions. For any such action(s) related to their business transactions or enforcement of any arbitration, the Parties submit themselves to the jurisdiction of the state or federal courts located in , .
IN WITNESS WHEREOF the Parties have caused this Agreement to be executed by their respective duly authorized officers as of the date first written above.
Name:
Title:
Name:
Title:
Exhibit A
Services
[This exhibit outlines exactly what the Vendor is being hired to do. It should feel clear, specific, and actionable.
Include a detailed description of all services the Vendor will provide, the expected deliverables, timelines, performance standards, and any responsibilities that the Client and Vendor must each uphold. A user reading this section should feel confident that the scope of work is fully understood with no ambiguity.|
Exhibit B
Fees and Charges
[This exhibit explains how the Vendor will be compensated. It should feel transparent, structured, and easy to verify.
List all service fees, billing schedules, payment terms, expense rules, and any additional charges. This section should give the user a sense of clarity and predictability, ensuring they understand what costs to expect and how payments will be processed.]
