User support clauses outline the scope and nature of assistance a service provider will offer to users, including response times, types of support (e.g., technical, customer service), and hours of availability. These clauses ensure that users know what level of help they can expect and establish the provider's obligations in addressing user inquiries or issues.
User Support Services. During the Term, Republic will provide the Platform Services described below: a) Call Center. Republic Core shall maintain a call center whereby prospective and actual investor may call in solely for technical support (as defined below “User Support”) with the Platform. Calls will be accepted between 9:00 AM Eastern and 5:00 PM Eastern on each business day during the Term. The call center will accept voicemails and primarily rely on investors leaving a voice mail before being called back. Republic Core shall endeavor to return all voicemails left before 2:00 PM Eastern on the same day. After an investor leaves a voicemail, an agent of Republic will call them back to assist the investor. b) User Support. Technical support shall constitute solely (i) Platform account creation, log in, password recovery, (ii) KYC/KYB/Accreditation questions and support related to uploading documents to the Platform; (iii) questions and instructions regarding the process for making an investment commitment via the Platform, (iv) instructions regarding accessing Offering documentation, (v) instructions regarding contacting the Client. c) Limitations. Republic Core and its agent will not provide investment advice or answer questions about the Client’s Offering documentation of the terms of such Offering. Any questions about the Client will be directed to the Client. Any questions regarding OpenDeal Broker or broker dealer activities will be directed to OpenDeal Broker.
User Support. User support expenses include related salaries and costs, subscriptions, and fees paid to consultants and outside service providers, and software or applications used for user support. Exodus views user support as an integral part of its product offerings and has made significant investments in this area. We may continue to make further investments in user support as the development of the Exodus ecosystem continues. User support expenses are expensed as incurred.
User Support User support includes related salaries and costs, fees paid to consultants and outside service providers, and software or applications used for user support. User support expenses are expensed as incurred.
User Support. No user support or maintenance is provided as part of this Agreement.
Global 24/7 user support. Our care for our users extends beyond their transactions on our platform to whenever our users encounter emergency situations during the journey. We have seven customer service centers located in China and abroad and offer 24/7 user support leveraging our ChatBot and Voice Robot technology.
User Support. Vendor shall provide any and all technical support to ensure the Software is fully operational and completely up to date. In the event that Vendor requires access for general maintenance of the Software or ancillary hardware, Licensee shall reasonably provide access to its systems and facilities such that Vendor can properly service the same.
User support refers to the assistance provided to users of products or services, particularly in the field of technology or customer service. It encompasses a range of services including help desks, customer service teams, online FAQ platforms, forums, and technical support. The goal of user support is to ensure that users can utilize a product or service effectively and to troubleshoot any issues they may encounter.
You should utilize user support when:
Writing user support content involves creating clear, concise, and user-friendly documentation or responses to assist users effectively. Key elements include:
Example: If users have difficulty resetting their password, user support documentation should provide step-by-step instructions accompanied by screenshots illustrating each action.
User support is typically included in various contracts associated with technology and service agreements. These contracts often specify the extent and type of support users can expect, such as:
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Dive deeper into the world of clauses and learn more about these other clauses that are used in real contracts.
A vesting schedule is a provision in a contract that determines when and how an individual gains full ownership of certain assets or benefits, such as stock options or retirement plan contributions, over a specified period. Typically used by employers to incentivize long-term commitment, it outlines specific milestones or durations of service required before the individual fully owns the granted assets.
A "Waiver and Release" clause typically involves a party intentionally relinquishing or abandoning a known right or claim within a contract, often to prevent any future legal action regarding the specified matter. This clause ensures that the party accepting the waiver cannot later pursue claims or seek redress related to the waived rights, providing finality and reducing potential liabilities.
A "waiver of claim" clause is a contractual provision in which a party agrees to relinquish the right to assert certain claims or demands against the other party. This clause helps in reducing potential legal disputes by ensuring that the parties involved cannot later bring up the waived claims in legal proceedings.
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